Player Protection

"Gambling with Responsibility" is the basis of all of our activities.

We pay particular attention to this aspect and our requirements exceed those stipulated by the law. Clear rules and regulations in combinations with preventive measures make it possible to prevent problematic gambling behaviour in the earliest stages.

Protection of minors

In April 2009, we introduced a voluntary self-restriction that only permits the sale of lottery products and the payment of winnings to persons aged 16 and over. From 10 July 2023, the age limit for the sale of betting slip games and instant lotteries was raised to 18. As stipulated by law, the purchase of sports betting products and participation in online gambling is only permitted from the age of 18.

With this ban on selling betting slips and instant games to people under the age of 18, we are taking an important proactive step. Our sales partners, who are contractually obliged to comply with the age limit and are systematically checked as part of mystery shopping, are of course particularly important in this respect. Violations of the self-restriction are sanctioned. In individual cases, this can lead to the cancellation of the contract.

New sales partners can only be authorised after successfully completing a responsible gaming training course. In addition, there is a mandatory training course (focussing on player and youth protection, anti-money laundering) for our sales partners at least once a year. The basic training can be accessed directly via the sales partner platform at any time. This ensures that new employees can also receive comprehensive training in this area when they start work.

Free hotline, self-test and information centres

It is a matter of course for us to be the first point of contact for questions from our players. We have therefore set up a free player protection hotline (Tel. 0800 202 304). You can find information about the Group's player protection measures on our responsible gaming website playsponsible.at. Recommendations on responsible gambling and short films by experts and those affected invite you to engage with the topic. In addition to our hotline, the anonymous self-test and the current contact details of Austrian counselling centres offer initial assistance if required.